We value our customers and strive to maintain excellent customer satisfaction and service. If you are not satisfied with your order, please give us a call at (214) 755-2934. If you are not happy with your safety pole pads, we offer a refund (excluding shipping), less a 35% restocking fee, if the product is returned to us within 30 days of delivery. However, custom orders are not returnable.
We are confident that our product is durable and well-made. That is why we also offer limited 90-day warranty on our safety pole pads. If your safety pole pads do not hold up to normal wear and tear, we will replace them at our expense.
For more information on our warranty and return policy, please feel free to call us at (214) 755-2934.